Privacy policy

a. Information You Provide:
We may collect the following information when you use our Site:

Your name, email address, phone number, billing
and shipping address.

Payment and transaction details (handled
securely via our payment providers).

Order details, product reviews, discount codes,
loyalty points, and messages you send us.

B. Automatically Collected Information:

When you visit our Site, we may automatically collect:

IP address, browser type, device information.

Pages visited, time spent on the Site, and
interactions with content.

This data helps us understand user behavior and
improve our services.

c. Information from Third Parties:

We may receive information from service providers such as:

Payment processors, delivery companies, and
customer support platforms.

Advertising or analytics partners that help us
understand and improve your experience.

We use your information to:

Fulfill your orders and provide customer
support.

Communicate with you regarding your orders,
returns, or account.

Send marketing communications (only with your
consent — you may opt out at any time).

Improve our website and services.

Detect and prevent fraud or unauthorized
activities.

Comply with legal and regulatory obligations.

We may share your personal information with:
Service providers who help us operate the business (e.g., payment gateways, delivery services).
Advertising and marketing partners.
Legal authorities when required by law.
In the event of a business transfer such as a sale, merger, or acquisition.
We do not sell your personal data.

We use cookies and similar technologies to:
Remember your preferences.
Analyze website traffic and improve functionality.
Deliver personalized content and ads (if applicable).
You can control cookies through your browser settings. Disabling them may affect the functionality of some features.

Our services are not intended for childrenunder the age of 12, and we do not knowingly collect personal information from minors.

Depending on your location, you may have rights
regarding your personal information, including the right to:

Access or request a copy of your data.

Correct or delete your personal data.

To exercise any of these rights, contact us
using the information below.

We retain your personal information only as
long as necessary to:

Fulfill the purposes outlined in this policy.

Comply with legal requirements.

Resolve disputes and enforce agreements.

We implement reasonable security measures to
protect your information, but no system is completely secure.

If you access our Site from outside the UK,
please be aware that your data may be transferred to and stored in countries
that may not have the same data protection laws. We ensure adequate safeguards
are in place for such transfers.

We want you to be completely satisfied with
your purchase. However, if your order arrives damaged or has a manufacturing
defect, you may request a return or refund under the following conditions:

✅ Return Conditions:

The issue must be reported within 14 business days from the date you receive
the product.

The item must be unused and in its original
packaging.

Clear photo or video evidence must be provided
to show the damage or defect.

Returns are only accepted in cases of:

Items received with cracks, breaks, or visible
damage during shipping.

Manufacturing defects that affect the use of the product.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

❌ Non-Returnable Cases:

Change of mind or wrong product selection.

Damage caused by misuse or mishandling after
delivery.

Returns requested after the 14 business day window.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Once we receive your request and verify the
issue, we will either:

Issue a full or partial refund, or

Send a replacement product at no extra cost.

For questions, concerns, or requests related to this Privacy Policy, please
contact us at:

📧 support@novelusion.com

📍 128 City Road, London, ENG, EC1V 2NX, GB